Privacy policy

Draft for review. Check this against your ICO registration and data protection advice before launch.

Who looks after your data

Cabsense Ltd, trading as London Airport Network, is the data controller for the personal data you give us when you book. Contact us about your data at support@londonairportnetwork.co.uk.

What we collect

• Your name, email address and mobile number, and the lead passenger's name and number if different.
• Journey details: addresses, pickup times, flight numbers, passengers, luggage and any notes you add.
• Payment records. Card details are collected and stored by Stripe, not by us.

Why we use it

• To carry out your booking and keep you updated about it (contract).
• To keep the records a licensed private hire operator must keep (legal obligation).
• To send you offers, only if you ticked the box to agree (consent). You can unsubscribe at any time.

Who we share it with

Your driver sees the details they need for your journey: passenger name, mobile number, addresses, times and flight. We also use service providers who process data for us: Stripe (payments), Resend (emails), Google (address search) and Railway (hosting, in the EU). We don't sell your data.

How long we keep it

Booking records are kept for as long as our operator licence requires, and then deleted.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email support@londonairportnetwork.co.uk. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).