London Airport NetworkAirport transfers across London

Terms and conditions

Draft for review. These terms describe how bookings work on this site but have not yet been checked by a solicitor or against your licence conditions.

Who you're booking with

London Airport Network is a trading name of Cabsense Ltd (“we”, “us”), a licensed private hire operator. When you book, your contract is with Cabsense Ltd, which accepts and carries out your booking.

Prices

The price shown before you pay is fixed and includes VAT and any airport parking or drop-off charge. It won't change because of traffic, the route your driver takes, or a delay to your flight.

The price is based on the details you give us: the addresses, number of passengers, luggage and extras. If these are wrong — for example, more passengers or luggage than the vehicle can safely carry — the driver may be unable to carry out the journey, or we may need to charge the difference for a larger vehicle.

Payment

You pay in full by card when you book. Your booking is confirmed when payment succeeds and we email your confirmation.

Pickups from the airport

We use your flight number to track your flight and set your pickup time from its landing time. Please make sure the flight number is correct. If you are held up after landing, contact us or your driver as soon as you can.

If we cannot find you and you have not contacted us, the driver may leave after a reasonable time and the booking will be treated as a no-show, which is not refundable.

Pickups from an address

Please be ready at the pickup time. Leave enough time for your journey and for check-in; we're not responsible for missed flights caused by a late pickup time chosen by you.

Cancelling

  • Cancel online 24 hours or more before pickup: full refund.
  • Less than 24 hours before pickup: no automatic refund. Contact us and we'll consider each case.
  • If we cancel your booking, you'll get a full refund.

Refunds go back to the card you paid with and usually appear within 5–10 working days.

Luggage and passengers

Every passenger, including children and babies, counts towards the vehicle's capacity. Child and booster seats must be requested when you book. Smoking, vaping and eating hot food are not allowed in vehicles.

Complaints

If something goes wrong, email support@londonairportnetwork.co.uk with your booking reference and we'll respond within 5 working days.